Privacy & Safety

Select a 'Privacy & Safety' sub category:

Introduction

We recognize and respect the importance of maintaining the privacy of our customers, registered members, gift recipients and users, and have established this Privacy Policy as a result. That is why we do not sell your data. Moreover, we do not share your data unless you volunteer that data and there is a valid business purpose to do so, such as to process your order, provide customer service, or enhance your shopping experience.

This Privacy Policy is part of our Terms of Use and incorporates the U.S. State Privacy Notice for California residents and residents of other U.S. states that require additional privacy disclosures. The Terms of Use govern your use of this website located at www.haircare.com (the "Website") and the Service.

You must be 18 years or older and the age of majority in your place of residence to use, subscribe or register as a member. The Service is a general audience site and we do not knowingly collect, maintain or disclose personal information from or about children under 18 years of age. For those visiting our Website from the UK, European Economic Area or Switzerland, The General Data Protection Regulation (GDPR) and similar national privacy laws from these regions do not apply as the sale of goods on this Website and all processing activities is not intended for or directed towards data subjects in these regions. This Privacy Policy does not apply to information you share with our third-party partners when leaving this Website or information you provide to our Company-owned or franchised retail stores.

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Why do we gather information?

We use information we collect to: communicate with you, to process your orders or registrations, to improve our products and services (such as by responding to your feedback), to conduct research (such as statistics on favorite -- i.e., most ordered -- products) or promotions you participate in, to provide an enhanced and more personalized shopping experience (for instance, to provide event reminders, such as birthdays), and to inform you and your gift recipients of offers and discounts from our family of brands and Affiliates.

We may combine information we receive from you via our Service with information from our Affiliates and third parties. We use the combined information to enhance and personalize your shopping experience with us (for example, by keeping your profile up-to-date) and to communicate with you in accordance with this Privacy Policy.

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What information do we gather?

Depending on how you interact with us, we collect some or all of the following types of information:

  • Your name, address, telephone number, email address, user ID and contact information.
  • Billing information (credit/debit card number, expiration date, CVV code, alternate or additional billing information and billing address).
  • Interests, gender, and birth date.
  • Gift recipients' names, addresses, telephone numbers and email addresses.
  • Device information - information about your mobile device, including platform information, user identification number and device location.
  • Application information - application information, including which of your applications are used, how your applications are used and the duration of use of your applications.
  • Network information – network information, including IP address, network carrier and country code, browsing information, such as how you interact with the Services.
  • Other information you provide to us, including User Submissions (defined in the Terms of Use ).

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How do we collect information from you?

A. In general.

We collect information when you:

  • Visit our Website and use our Service;
  • Place an order; and
  • Participate in our forums, surveys, contests, sweepstakes, promotions, content submissions, requests for suggestions, and membership registrations.

The information may be provided directly by you or, as is true of most websites, it may be gathered automatically. This information may include internet protocol (IP) addresses, browser type, device information, internet service provider (ISP), referring/exit pages, the files viewed on our site (e.g., HTML pages, graphics, etc.), operating system, date/time stamp, and/or clickstream data to analyze trends and administer the Website. This information may be collected by us even if an order, registration, or other process is not initiated, completed, or is otherwise cancelled.

B. How we use "Cookies" and "Action Tags."

A "cookie" is a small data file sent to your browser from a web server and stored on your computer. We use cookies to let us know if you are a prior customer, user, or member and to provide certain features to you. Most web browsers allow you to instruct the browser to prevent the use of cookies. However, if you disable this feature, certain aspects of the Services, such as the shopping basket, may not function properly.

Our Service may also use a common web technology called "action tags" (also called single pixel gifs or web beacons) to track purchase, usage and other web activity information. Action tags may be used to provide data to third parties. In addition, third parties may set their own cookies and tags through our Service (such as through interest-based advertising, described below). We do not control such third parties or their privacy practices. If you do not want third parties to be able to use such methods, you should modify your browser settings to limit such access.

C. Interest-based advertising.

  1. Our Services. We collect data from you for use in interest-based advertising when you use our Service. Other companies may serve interest-based advertisements on our Service. We comply with the Self-Regulatory Principles for Online Behavioral Advertising as administered by the Digital Advertising Alliance (aboutads.info). Interest-based advertisements for our products and services may appear on third party websites around the Internet. This is not based upon your personal information (such as your name or email address), but rather, upon your online activities.
  2. Opting Out. You may opt-out of being tracked online by certain companies who are listed at https://www.aboutads.info/ or https://www.networkadvertising.org and you may also learn more about online behavioral advertising at such websites. After withdrawing your consent at any of the mentioned websites, you will still receive generic advertisements, but advertisements will not be delivered to you based upon the data possessed by those companies from whom you have opted-out. These opt-out processes rely upon an opt-out cookie for each browser and each device, so if you delete your cookies or use a different computer, you will have to repeat this process. We do not respond to or honor "do not track" (a/k/a DNT) signals or similar mechanisms transmitted by web browsers.

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How we use/share the information we collect

  1. Affiliate Data Sharing.
    2.

    We may provide your information to our Affiliates for use in connection with their businesses, including sending you their offers and promotions. However, in connection with information collected under this Privacy Policy, they are required to comply with this Privacy Policy. "Affiliates" are persons or entities directly or indirectly controlling, controlled by, or under common control with, or in the same corporate family as, Telescents, Inc.

  2. Sharing with Others.
    3.

    We may also share your information with our subcontractors, agents, consultants, financial institutions, credit/debit card payment processors, business partners, vendors and service providers, but we generally only authorize them to use such information for your benefit, for instance, to process your order and to better communicate and provide appropriate offers to you and your gift recipient.

    In addition, we may make such information (except for credit/debit card numbers, expiration dates and CVV codes, unless you consent otherwise), including aggregated information, available to selected third parties including, but not limited to, those who share or rent information for direct marketing purposes.

    We may use your information to match it with other public and private data sources (such as the U.S. Postal Service) or the records of our business partners solely to enhance our records and keep them current (such as by updating your profile with a new address, interests, and the like). We also may work with other third parties who also possess your information in order to enhance one or both of our advertising or promotional endeavors.

    Some of the features of our site are provided by third-parties. When you access these features, those third-parties may collect and use your information in accordance with their own privacy policies. By using our Website and/or Service, you consent to that collection and use according to those third-parties’ privacy policies.

  3. Change of Business.
    4.

    We may transfer your information in connection with the sale, lease, license, assignment (of part, or all, of our business), acquisition, merger, reorganization or change of control of the Company, our Affiliates, or the division responsible for the Service with which your information is associated, or as part of a bankruptcy proceeding.

  4. For Legal Purposes.
    5.

    In certain situations, we may be required to disclose personal data in response to lawful requests from public authorities, including to comply with national security or law enforcement requirements. We reserve the right to disclose information we collect from you, or that you provide to us, as required by law, in response to legal process and law enforcement requests, when we believe, in good faith, that disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud, respond to a government request, and to protect the rights or property of the Company, its Affiliates, users, customers, recipients, members, sponsors, providers, licensors, merchants and Associates.

  5. Social Media.
    6.

    Please note that any personal information you reveal or post on one of our public forums (as defined in the Terms of Use ), such as a user review and rate forum and all User Submissions, is not protected by this Privacy Policy and may be collected, shared and used by us, and with third parties, for various purposes including to contact you. Information you provide or post on our public forums, you disclose at your own risk.

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Where we store your information

Our Service is operated in the United States. If you are located outside the United States, please be aware that any information you provide to us may be transferred to, and stored in, the United States. By using the Service or otherwise providing us with information, you hereby consent to this transfer. At times, for orders originating within the EU or UK or being delivered to the EU or UK, we may use third parties located within the EU or UK to process such orders. In so doing, we take steps to ensure those entities will process your information in a manner consistent with this Privacy Policy.

Although personal information collected by us through the Service will be used by us in accordance with this Privacy Policy, laws generally applicable to the protection of personal data in the U.S. may not be as stringent as those in other countries.

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How long we keep your personal information

We may retain your information in accordance with our data retention policies and for as long as your account is active or as needed to provide you services, comply with our legal obligations, resolve disputes, and enforce our agreements, or until you request us to stop using it.

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How your information is secured

The security of your personal information is important to us. We follow generally accepted standards to protect the personal information submitted to us, both during transmission and once it is received. When handling credit card data, we follow the Payment Card Industry Data Security Standard (PCI DSS).

If you place a*** stack smashing detected ***: interchange: haircare 18.221.244.218 PcZ9dJVVn4sRLoQ4 - /help/privacy.html terminated ======= Backtrace: ========= /lib64/libc.so.6(__fortify_fail+0x37)[0x7f0a194ac877] /lib64/libc.so.6(__fortify_fail+0x0)[0x7f0a194ac840] /home/interch/_Inline/lib/auto/Vend/FastParser_4d14/FastParser_4d14.so(+0x4416)[0x7f0a160d2416] /home/interch/_Inline/lib/auto/Vend/FastParser_4d14/FastParser_4d14.so(+0x45a9)[0x7f0a160d25a9] /home/interch/_Inline/lib/auto/Vend/FastParser_4d14/FastParser_4d14.so(XS_Vend__FastParser_c_parse+0x87)[0x7f0a160d2c47] /usr/local/lib64/perl5/5.14.1/x86_64-linux/CORE/libperl.so(Perl_pp_entersub+0x713)[0x7f0a1a4db8e3] /usr/local/lib64/perl5/5.14.1/x86_64-linux/CORE/libperl.so(Perl_runops_standard+0x13)[0x7f0a1a4d9d33] /usr/local/lib64/perl5/5.14.1/x86_64-linux/CORE/libperl.so(perl_run+0x27f)[0x7f0a1a47c9cf] interchange: haircare 18.221.244.218 PcZ9dJVVn4sRLoQ4 - /help/privacy.html[0x400d44] /lib64/libc.so.6(__libc_start_main+0x100)[0x7f0a193c8d20] interchange: haircare 18.221.244.218 PcZ9dJVVn4sRLoQ4 - /help/privacy.html[0x400b59] ======= Memory map: ======== 00400000-00401000 r-xp 00000000 103:01 288915 /usr/local/bin/perl 00601000-00602000 rw-p 00001000 103:01 288915 /usr/local/bin/perl 0213f000-5cff6000 rw-p 00000000 00:00 0 5cff6000-6d63e000 rw-p 00000000 00:00 0 7f09dce75000-7f09dd677000 rw-p 00000000 00:00 0 7f09ddc7d000-7f09de47f000 rw-p 00000000 00:00 0 7f0a0810a000-7f0a0890b000 rw-p 00000000 00:00 0 7f0a0890b000-7f0a0890e000 r-xp 00000000 103:01 657842 /usr/local/lib64/perl5/5.14.1/x86_64-linux/auto/PerlIO/scalar/scalar.so 7f0a0890e000-7f0a08b0d000 ---p 00003000 103:01 657842 /usr/local/lib64/perl5/5.14.1/x86_64-linux/auto/PerlIO/scalar/scalar.so 7f0a08b0d000-7f0a08b0e000 rw-p 00002000 103:01 657842 /usr/local/lib64/perl5/5.14.1/x86_64-linux/auto/PerlIO/scalar/scalar.so 7f0a08b0e000-7f0a08b13000 r-xp 00000000 103:01 265194 /lib64/libnss_dns-2.12.so 7f0a08b13000-7f0a08d12000 ---p 00005000 103:01 265194 /lib64/libnss_dns-2.12.so 7f0a08d12000-7f0a08d13000 r--p 00004000 103:01 265194 /lib64/libnss_dns-2.12.so 7f0a08d13000-7f0a08d14000 rw-p 00005000 103:01 265194 /lib64/libnss_dns-2.12.so 7f0a08d14000-7f0a08e4a000 r-xp 00000000 103:01 267588 /usr/lib64/mysql/libmysqlclient.so.16.0.0 7f0a08e4a000-7f0a09049000 ---p 00136000 103:01 267588 /usr/lib64/mysql/libmysqlclient.so.16.0.0 7f0a09049000-7f0a09097000 rw-p 00135000 103:01 267588 /usr/lib64/mysql/libmysqlclient.so.16.0.0 7f0a09097000-7f0a09098000 rw-p 00000000 00:00 0 7f0a09098000-7f0a090b2000 r-xp 00000000 103:01 661373 /usr/local/lib64/perl5/site_perl/5.14.1/x86_64-linux/auto/DBD/mysql/mysql.so 7f0a090b2000-7f0a092b1000 ---p 0001a000 103:01 661373 /usr/local/lib64/perl5/site_perl/5.14.1/x86_64-linux/auto/DBD/mysql/mysql.so 7f0a092b1000-7f0a092b4000 rw-p 00019000 103:01 661373 /usr/local/lib64/perl5/site_perl/5.14.1/x86_64-linux/auto/DBD/mysql/mysql.so 7f0a092b4000-7f0a092b6000 r-xp 00000000 103:01 787879 /usr/local/lib64/perl5/site_perl/5.14.1/x86_64-linux/auto/Net/DNS/DNS.so 7f0a092b6000-7f0a094b5000 ---p 00002000 103:01 787879 /usr/local/lib64/perl5/site_perl/5.14.1/x86_64-linux/auto/Net/DNS/DNS.so 7f0a094b5000-7f0a094b6000 rw-p 00001000 103:01 787879 /usr/local/lib64/perl5/site_perl/5.14.1/x86_64-linux/auto/Net/DNS/DNS.so 7f0a094b6000-7f0a094cc000 r-xp 00000000 103:01 262154 /lib64/libgcc_s-4.4.7-20120601.so.1 7f0a094cc000-7f0a096cb000 ---p 00016000 103:01 262154 /lib64/libgcc_s-4.4.7-20120601.so.1 7f0a096cb000-7f0a096cc000 rw-p 00015000 103:01 262154 /lib64/libgcc_s-4.4.7-20120601.so.1 7f0a096cc000-7f0a097b4000 r-xp 00000000 103:01 265827 /usr/lib64/libstdc++.so.6.0.13 7f0a097b4000-7f0a099b4000 ---p 000e8000 103:01 265827 /usr/lib64/libstdc++.so.6.0.13 7f0a099b4000-7f0a099bb000 r--p 000e8000 103:01 265827 /usr/lib64/libstdc++.so.6.0.13 7f0a099bb000-7f0a099bd000 rw-p 000ef000 103:01 265827 /usr/lib64/libstdc++.so.6.0.13 7f0a099bd000-7f0a099d2000 rw-p 00000000 00:00 0 7f0a099d2000-7f0a09a0f000 r-xp 00000000 103:01 291072 /usr/lib64/libhunspell-1.2.so.0.0.0 7f0a09a0f000-7f0a09c0e000 ---p 0003d000 103:01 291072 /usr/lib64/libhunspell-1.2.so.0.0.0 7f0a09c0e000-7f0a09c13000 rw-p 0003c000 103:01 291072 /usr/lib64/libhunspell-1.2.so.0.0.0 7f0a09c13000-7f0a09c17000 r-xp 00000000 103:01 786494 /usr/local/lib64/perl5/site_perl/5.14.1/x86_64-linux/auto/Text/Hunspell/Hunspell.so 7f0a09c17000-7f0a09e16000 ---p 00004000 103:01 786494 /usr/local/lib64/perl5/site_perl/5.14.1/x86_64-linux/auto/Text/Hunspell/Hunspell.so 7f0a09e16000-7f0a09e17000 rw-p 00003000 103:01 786494 /usr/local/lib64/perl5/site_perl/5.14.1/x86_64-linux/auto/Text/Hunspell/Hunspell.so 7f0a09e17000-7f0a09e38000 r-xp 00000000 103:01 655881 /usr/local/lib64/perl5/5.14.1/x86_64-linux/auto/Compress/Raw/Zlib/Zlib.so 7f0a09e38000-7f0a0a038000 ---p 00021000 103:01 655881 /usr/local/lib64/perl5/5.14.1/x86_64-linux/auto/Compress/Raw/Zlib/Zlib.so 7f0a0a038000-7f0a0a039000 rw-p 00021000 103:01 655881 /usr/local/lib64/perl5/5.14.1/x86_64-linux/auto/Compress/Raw/Zlib/Zlib.so 7f0a0a039000-7f0a0a048000 r-xp 00000000 103:01 660137 /usr/local/lib64/perl5/site_perl/5.14.1/x86_64-linux/auto/Cache/Memcached/Fast/Fast.so 7f0a0a048000-7f0a0a247000 ---p 0000f000 103:01 660137 /usr/local/lib64/perl5/site_perl/5.14.1/x86_64-linux/auto/Cache/Memcached/Fast/Fast.so 7f0a0a247000-7f0a0a248000 rw-p 0000e000 103:01 660137 /usr/local/lib64/perl5/site_perl/5.14.1/x86_64-linux/auto/Cache/Memcached/Fast/Fast.so 7f0a0a248000-7f0a0a265000 r-xp 00000000 103:01 660269 /usr/local/lib64/perl5/site_perl/5.14.1/x86_64-linux/auto/YAML/Syck/Syck.so 7f0a0a265000-7f0a0a465000 ---p 0001d000 103:01 660269 /usr/local/lib64/perl5/site_perl/5.14.1/x86_64-linux/auto/YAML/Syck/Syck.so 7f0a0a465000-7f0a0a466000 rw-p 0001d000 103:01 660269 /usr/local/lib64/perl5/site_perl/5.14.1/x86_64-linux/auto/YAML/Syck/Syck.so 7f0a0a466000-7f0a0a46a000 r-xp 00000000 103:01 661777 /usr/local/lib64/perl5/site_perl/5.14.1/x86_64-linux/auto/DateTime/DateTime.so 7f0a0a46a000-7f0a0a669000 ---p 00004000 103:01 661777 /usr/local/lib64/perl5/site_perl/5.14.1/x86_64-linux/auto/DateTime/DateTime.so 7f0a0a669000-7f0a0a66a000 rw-p 00003000 103:01 661777 /usr/local/lib64/perl5/site_perl/5.14.1/x86_64-linux/auto/DateTime/DateTime.so 7f0a0a66a000-7f0a0a66e000 r-xp 00000000 103:01 661712 /usr/local/lib64/perl5/site_perl/5.14.1/x86_64-linux/auto/Params/Classify/Classify.so 7f0a0a66e000-7f0a0a86d000 ---p 00004000 103:01 661712 /usr/local/lib64/perl5/site_perl/5.14.1/x86_64-linux/auto/Params/Classify/Classify.so 7f0a0a86d000-7f0a0a86e000 rw-p 00003000 103:01 661712 /usr/local/lib64/perl5/site_perl/5.14.1/x86_64-linux/auto/Params/Classify/Classify.so 7f0a0a86e000-7f0a0a872000 r-xp 00000000 103:01 661570 /usr/local/lib64/perl5/site_perl/5.14.1/x86_64-linux/auto/Params/Util/Util.so 7f0a0a872000-7f0a0aa71000 ---p 00004000 103:01 661570 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7f0a19dfe000-7f0a19ffe000 ---p 00002000 103:01 265186 /lib64/libdl-2.12.so 7f0a19ffe000-7f0a19fff000 r--p 00002000 103:01 265186 /lib64/libdl-2.12.so 7f0a19fff000-7f0a1a000000 rw-p 00003000 103:01 265186 /lib64/libdl-2.12.so 7f0a1a000000-7f0a1a016000 r-xp 00000000 103:01 265190 /lib64/libnsl-2.12.so 7f0a1a016000-7f0a1a215000 ---p 00016000 103:01 265190 /lib64/libnsl-2.12.so 7f0a1a215000-7f0a1a216000 r--p 00015000 103:01 265190 /lib64/libnsl-2.12.so 7f0a1a216000-7f0a1a217000 rw-p 00016000 103:01 265190 /lib64/libnsl-2.12.so 7f0a1a217000-7f0a1a219000 rw-p 00000000 00:00 0 7f0a1a219000-7f0a1a22f000 r-xp 00000000 103:01 265206 /lib64/libresolv-2.12.so 7f0a1a22f000-7f0a1a42f000 ---p 00016000 103:01 265206 /lib64/libresolv-2.12.so 7f0a1a42f000-7f0a1a430000 r--p 00016000 103:01 265206 /lib64/libresolv-2.12.so 7f0a1a430000-7f0a1a431000 rw-p 00017000 103:01 265206 /lib64/libresolv-2.12.so 7f0a1a431000-7f0a1a433000 rw-p 00000000 00:00 0 7f0a1a433000-7f0a1a596000 r-xp 00000000 103:01 656001 /usr/local/lib64/perl5/5.14.1/x86_64-linux/CORE/libperl.so 7f0a1a596000-7f0a1a796000 ---p 00163000 103:01 656001 /usr/local/lib64/perl5/5.14.1/x86_64-linux/CORE/libperl.so 7f0a1a796000-7f0a1a7a0000 rw-p 00163000 103:01 656001 /usr/local/lib64/perl5/5.14.1/x86_64-linux/CORE/libperl.so 7f0a1a7a0000-7f0a1a7c0000 r-xp 00000000 103:01 265160 /lib64/ld-2.12.so 7f0a1a9b2000-7f0a1a9b8000 rw-p 00000000 00:00 0 7f0a1a9be000-7f0a1a9bf000 rw-p 00000000 00:00 0 7f0a1a9bf000-7f0a1a9c0000 rw-p 00000000 00:00 0 7f0a1a9c0000-7f0a1a9c1000 r--p 00020000 103:01 265160 /lib64/ld-2.12.so 7f0a1a9c1000-7f0a1a9c2000 rw-p 00021000 103:01 265160 /lib64/ld-2.12.so 7f0a1a9c2000-7f0a1a9c3000 rw-p 00000000 00:00 0 7fff866db000-7fff8670d000 rw-p 00000000 00:00 0 [stack] 7fff86722000-7fff86723000 r-xp 00000000 00:00 0 [vdso] ffffffffff600000-ffffffffff601000 r-xp 00000000 00:00 0 [vsyscall]